Questions? We have answers

The questions and answers below highlight specific questions that are often asked regarding our flooring products. Questions not addressed here may be emailed to us at and we’ll promptly reply.

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Work with the best! The National Wood Flooring Association (NWFA) provides hands-on and classroom instruction with over 30 years’ experience in the wood flooring industry. NWFA Certified installers have access to technical resources as well as continuing education/workshops to keep pace with new technology. Find an NWFA certified installer at “Certified Professionals”.
Yes, absolutely. Acclimation is the process of allowing the wood flooring moisture content to equalize with the installation environment. The building must be enclosed and all wet work completed before starting acclimation. Owens recommends acclimation in a controlled environment between 35 – 55% relative humidity, with humidification or dehumidification as required.
Owens’ glue down installation instructions list several adhesives with excellent bond strength. Some products have added moisture control capabilities, when applied in accordance to the adhesive manufacturer’s requirements. Owens recommends the silane-based Bona R851 adhesive for factory-finished wood flooring for the ease of clean up. Always consult the adhesive manufacturer’s directions for use and warranty as it relates to your specific site conditions.
Owens Flooring products can be installed over hydronic radiant heating systems. The operating system must be equipped with thermostat control to ensure the surface temperature of the wood flooring never exceeds 81°F. Reference Owens’ Installation Instructions for additional pre-installation requirements for radiant heat applications.
The Janka hardness rating is used to compare wood species’ density. The higher the Janka rating, the more dense and dent-resistant the flooring. Dents and scratches can still occur in even the most-dense wood species. Preventive care will extend the life of your wood flooring. Reference Owens Flooring Wood Floor Care, Maintenance and Warranty.
Vacuum, dust or sweep, your wood flooring at least weekly. Wipe up spills immediately. Use a damp cloth or hardwood floor cleaner such as Bona Kemi, Basic Coatings or equivalent name brand to clean factory or site finished flooring. Never wet-mop (mop & bucket) or steam clean wood flooring. Additional guidance and precautions are noted in Owens Flooring Wood Care, Maintenance and Warranty. For oil finishes such as Rubio Monocoat, refer to the finish manufacturer’s care and maintenance requirements.
Contact your retailer or distributor first to assist you with gathering the required information and investigating your concern.

The support Owens provides is much better than many of my other flooring vendors. Their on-time delivery exceeds 95% which puts them way above the curve from most.”     Joel Wyman, J&L Flooring Solutions