Product warranties

When this warranty applies

This warranty is effective for all wood floors manufactured by Owens Flooring LLC (“Owens Flooring”) after November 1, 2017, except for products that are sold “as is”, which carry no warranty. These unwarranted products will be designated as “off-goods.” Our warranty extends only to the original purchaser of the flooring, and not to subsequent purchasers of homes or other locations where the flooring is installed. Our warranty only applies if the flooring is installed in strict compliance with the installation instructions available online at owens-flooring.com. You must undertake regular and preventative maintenance for this warranty to apply. The installer has the final responsibility to inspect the product before installation. Owens Flooring will not be responsible for installation of defective parts or parts that, for whatever reason, do not meet the expectations of the final consumer.

Manufacturing and structural warranty

Owens Flooring warrants to the original purchaser against any manufacturing defects caused by improper milling, grading, or finishing defects (if the purchased product is factory finished). Owens Flooring also warrants to the original purchaser that its flooring will remain free from defects in lamination, assembly, milling, dimension and grading for as long as the original purchaser owns the floor.

Delamination Warranty

Owens Flooring warrants against delamination for humidity level between 20% and 55%.

Radiant heat installation warranty

For radiant heat applications, Owens Flooring warrants to the original purchaser, the manufacturing and structural warranty, when the Owens Flooring radiant heat installation instructions are followed. Radiant heat for the purpose of this warranty is considered as hydronic and air heated radiant installations only and when applicable flooring products manufactured by Owens Flooring are used. This warranty does not cover electric radiant heat installations of any kind.

Residential finish warranty

For residential applications, Owens Flooring warrants to the original purchaser that when used under normal residential traffic conditions, its factory finished flooring will not wear through or separate from the wood for a period of thirty-five (35) years for smooth prefinished products or fifteen (15) years for distressed (and prefinished product other than smooth) prefinished products from the date of purchase. The finish must be worn through on more than 10% of the total floor area before Owens Flooring is obligated to take action under this warranty.

Light commercial finish warranty

For light commercial applications, Owens Flooring warrants to the original purchaser that its factory finished flooring will not wear through or separate from the wood for a period of five (5) years for smooth prefinished products or three (3) years for distressed (and prefinished product other than smooth) prefinished products from the date of purchase. The finish must be worn through on more than 10% of the total floor area before Owens Flooring is obligated to take action under this warranty.

Exclusions from this warranty

This warranty does not cover indentations, scratches, or damage to the floor caused by negligence, or damage from any of the following causes: water, wet mopping, erosion, pebbles, sand, abrasives, insects, pets, misuse, abuse, accidents, natural wood discoloration or changes in color due to exposure to sunlight, extreme environmental condition, excessive or insufficient humidity or moisture, extreme sunlight, failure to follow all of manufacturer’s specific written installation instructions, poor workmanship by an installer, repairman, or other third party, bumps and/or dimples created by nailing machines, cleats or staples, improper maintenance, insufficient damage prevention and/or protection in kitchen workstations and underneath furniture, misuse, alterations to original manufactured products, failure to follow recommended wood floor care and maintenance guidelines as set out in this document and/or spiked or high heeled shoes.

Natural expansion and contraction

Owens Flooring wood flooring products are natural products. Some minor contraction and expansion may occur. Changes in the product due to the natural properties of wood are not covered by this warranty. These occurrences and/or visual changes in the hardwood floor will frequently self-correct with seasonal climate changes and/or under normal environmental conditions. Owens Flooring will not repair or replace a floor due to natural changes caused by normal environmental conditions.

Your available remedies

If your wood floor fails to perform under this warranty, Owens Flooring will decide what portion of the floor is defective and determine the cause of the problem. Owens Flooring will then, at its option, repair or replace the portion of the floor that it determines to be defective and covered by this warranty. In the unlikely event that Owens Flooring is unable to repair manufacturing defects after a reasonable number of attempts, Owens Flooring will refund, if requested, the purchase price of the portion of the floor Owens Flooring determines to be defective. Owens Flooring will not refund the installation costs or any amount beyond the purchase price of the floor.

Warranty and damage limitations

Any attempt to repair, replace, or refinish the floor prior to Owens Flooring’s inspection and authorized repair actions will void this warranty. No distributor, dealer, installer, agent, sales person or Owens Flooring sales representative is authorized to change or increase the terms or coverage of this warranty program.

The preceding paragraphs set forth Owens Flooring’s sole obligations under this warranty. This warranty is in lieu of all other representations, collateral agreements, conditions or warranties of any kind, whether express or implied, including without limitation any condition or warranty as to merchantability, fitness for a particular purpose, durability, suitability, quality, condition, or any condition or warranty arising by statute or otherwise in law or equity or from a course of dealing or usage of trade. There are no warranties which extend beyond the face hereof. In no event shall Owens Flooring or its suppliers be liable for any direct, indirect, punitive, economic, commercial, consequential, incidental or special damages resulting from use or loss of use or the performance or non-performance of Owens Flooring or from a breach of this warranty, whether such liability is asserted on the basis of contract, tort, or otherwise. Owens Flooring’s total liability under this warranty will not, under any circumstances, exceed the actual total price paid by the original purchaser for the flooring.

Additional terms

Certain conditions, exclusions and limitations set out in this warranty are not permitted or effective in some states. Some of the conditions, exclusions and limitations may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state. This manufacturer warranty replaces any legal warranty otherwise applicable within the limits permitted by law, and Owens Flooring hereby specifically disclaims any such legal warranty to the greatest extent permitted by applicable law.

When used under normal traffic conditions, our floors have a lifetime structural warranty and finish warranties of 35 years for residential installations and 5 years for light commercial installations.